At Soma Essential, we are committed to delivering your skincare essentials safely, quickly, and reliably. Please review the following terms related to shipping and delivery.

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🚚 Shipping Coverage

We currently ship only within India.
International shipping is not available at this time.

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⏱️ Order Processing Time

• Orders are processed within 2–4 business days (excluding Sundays and public holidays).

• Processing time may vary slightly during high-volume periods (festive sales, special promotions, etc.).

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🆓 Shipping Charges

• Free shipping on orders above ₹495.

• For orders below ₹495, a flat shipping fee of ₹75 will be applied at checkout.

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🔁 Handling Fee

A nominal handling fee may be added, which will be clearly displayed at checkout. This covers packaging and partner logistics charges.

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📦 Delivery Timeframe

• After dispatch, delivery typically takes 3–7 business days depending on your location.

• Remote or less accessible areas may experience slightly longer delivery times.

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🛡️ Secure Delivery

• All orders are shipped via trusted logistics partners.

• OTP verification is mandatory upon delivery for added security.

• Our partners will attempt delivery up to three times within 72 hours. If unsuccessful, the order will be returned and marked as undelivered.

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📲 Shipment Tracking

Once your order is dispatched, you’ll receive tracking details via email or SMS.
You can also track your order anytime through your account dashboard or by visiting the courier’s tracking page.

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📦 Damaged or Tampered Packages

If the package appears tampered with, unsealed, or damaged:

• Do not accept delivery.

• Click a photo and send it to info@somaessential.com or contact our support team within 24 hours.

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📩 Need Help?

If you have any concerns about your delivery, our team is here to assist you.

📞 +91 78752 92634
📧 info@somaessential.com